FAQs

What Makes Sidoli’s Ice Cream Unique?

We are still a family run business which has been making ice cream since 1922, currently in our fourth generation. We care about what goes into our ice cream that’s why we only use the finest raw ingredients when making our base mix. When you pair this with our passion and expertise the outcome is an exceptional dairy ice cream.

WHERE CAN I FIND THE NUTRITIONAL VALUE AND INGREDIENTS FOR YOUR PRODUCTS?

Please visit ‘our products’ page under scooping ice cream you can find a full nutritional breakdown of all our products. Simply click the flavour you’re interested in and you’ll find all the information you need.

CAN I BUY DIRECTLY FROM THE FACTORY?

Yes you can! We have made our whole range of ice cream available in handy freezer sized 1 litre containers. We are open Monday to Thursday 8am-1pm/2pm-5pm and Friday 8am-4pm. Call us on 01495 302323 and we’ll get your order ready so you won’t have to hang about when you get here. We also accept card payments, so no need to worry if you haven’t got any cash.

CAN YOU BUY SIDOLI’S ICE CREAM IN ANY SUPERMARKETS?

Unfortunately we don’t supply our ice cream to any supermarkets at the moment. As a small family run business we proudly supply a number of independent convenience stores and business across the South West of the country. Get in touch via email sales@sidolis-icecream.co.uk or call 01495 302323 and we’ll tell you where your nearest stockist is.

DO YOU MAKE DIABETIC ICE CREAM?

No, unfortunately we have never had a large enough demand or the facilities to make a diabetic ice cream.

DO OUR PRODUCTS CONTAIN NUTS?

Yes. Some of our products contain nuts. Banana Split, Cappuccino Mocca Swirl, Coffee, Cherry Bakewell,  Coffee, Peanut Caramel Choc Chunk, Pistacchio Nut, Sidoli Rocher, Toffee & Hazelnut and Tiramisu desserts. We only produce these products at the end of any production day to minimise the risk of cross contamination with other products. However because we handle nut products in our production facility we cannot guarantee that products that don’t contain nuts wont contain traces of nuts. For a full up to date  allergen list please visit ‘our products’ page.

IS THERE ALCOHOL IN ANY OF YOUR PRODUCTS?

Yes. Both our Irish Cream and Rum & Raisin ice cream use real alcoholic spirits with 40% proof. However when blended with our ice cream mix the alcohol content is reduced dramatically to around 4%.

DOES YOUR ICE CREAM CONTAIN GLUTEN?

Yes. Some of our products contain gluten. Apple Pie, Banoffi, Banana Split, Cherry Bakewell, Jaffa Cake, Lemon Meringue, Malt Choc Teazer, Millionaire Shortbread, Cookie Crunch, Raspberry Pavolova (eton mess), Rocky Road & Sidoli Rocher. For a full up to date  allergen list please visit ‘our products’ page.

DO YOU MAKE DAIRY FREE PRODUCTS OR ICE CREAM?

Yes, we currently have a range of sorbets that are diary free. At the moment we don’t manufacture any diary free ice cream products.

DO YOU RUN FACTORY TOURS?

Unfortunately we don’t have the facilities to carry out factory tours or school trips.

DOES YOUR ICE CREAM CONTAIN EGG?

Yes. Some of our products contain egg. Amaretto, Lemon Curd Ripple, Lemon Meringue, Raspberry Pavolova (Eton Mess) and Tiramisu desserts. For a full up to date  allergen list please visit ‘our products’ page.

My freezer is full of ice, what should I do? 

Badly frosted freezers often fail to reach an appropriate temperature as the ice layer will act as insulation and prevent the freezer from freezing adequately. To correctly defrost your freezer, first remove all of its contents and store appropriately. Switch the freezer off and leave the lids open. Leave for 24 hours to allow all ice to fully thaw out. Clean the freezer thoroughly ensuring all defrost water is removed. Switch back on and allow 12 hours for the cabinet to reach freezing temperature. Return contents.

How to change the temperature of an IC200, 300, 400 & 500 cabinet.

The thermostat is located on the white plastic grille on the side of the freezer. To adjust the thermostat insert a screwdriver into the screw slot. Turn it clockwise to make the freezer colder. Turn it anti clockwise to make the freezer warmer. Make small adjustments, turning about 1/10th of a turn at a time and allow the freezer a minimum of 12 hours to react. A badly frosted freezer should be defrosted first as the ice build up will prevent any thermostat adjustments from being effective.